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YOU HAVE QUESTIONS…

We’re here to help!

As Benefit BrowBars reopen, what precautions are being taken to ensure everyone’s health and safety?

For over 40 years, Benefit Cosmetics has been offering brow & beauty services that meet the very highest safety standards. We’ve provided additional training our teams to take necessary precautionary measures & follow a strict services protocol to ensure every customer’s experience is exceptional & safe.

Here are the precautions we are taking:

  • All Benefit employees must wash & sanitize their hands before putting clean gloves on, before touching anything or every 30 minutes.
  • All employees are required to wear a new set of gloves with every client & to sanitize them throughout the service when necessary.
  • All BrowBar stations & chairs are thoroughly sanitized upon store opening and disinfected again prior to and following each service using Health Canada approved disinfectant.
  • We set up a fresh “sanitary maintenance area” for each client and all disposable tools are safely discarded after each service. Non-disposable tools such as tweezers & scissors are separated into a clearly labeled container for proper disinfecting.
  • All non-disposable tools are washed with warm soapy water and placed in high level Health Canada approved disinfectant. Before use, they are disinfected again, using alcohol.
  • We sanitize all product testers before & after every use.
How should I prepare for my upcoming beauty service?

We’re are so excited to welcome you to the Benefit BrowBar! For brow and facial waxing, just show up as your gorgeous self.

I’m running late. What’s your late policy?

We do our best to accommodate everyone, including walk-in guests. Please keep in mind that we may need to reschedule your appointment to the next available time if you are more than 5 minutes late.

What age do I need to be to receive a beauty service?

We love Benebabes of all ages! Clients who are 17 years and under must have a parent or guardian present at the time of the appointment to give consent for the service.

What if I need to move my appointment?

Plans change! You can cancel your existing appointment online through your account. Once you have canceled your existing appointment, you will be asked if you’d like to book a new one.

Great! How do I create an account?

To create an account, either...

  • Book an appointment and create a password on the last step
  • On the homepage, scroll down below the location menu and click
  • The next time you come to book, login using the username and password you created!
I’d like to see the Brow Artist I saw last time. Can I view my past appointment details?

Sure! You can view past appointment details, rebook past services, and manage notification preferences by creating an account and logging in to book a service.

What if I forget my password?

Click below the sign in button and you will be emailed a password reset link.

I didn’t receive my appointment confirmation email...where is it?

If you are having issues receiving appointment-related emails, please check your junk folder just to be safe. Then, log into your account to manage your notification preferences. If you’re still not sure, give the Benefit Brow Bar a call to confirm that your appointment is on the books.

I don’t live near a Benefit Brow Bar at Sephora, but my brows could use some love. Where can I get a beauty service done?

We offer beauty services to Benebabes all over the world! Visit our STORE LOCATOR to find the nearest Benefit Boutique or BrowBar.

Brow Lamination
What is Brow Lamination?

Benefit’s Brow Lamination service uses a simple solution that sets and straightens brows, so they can be easily repositioned into a full, lifted shape! Lamination lifts brows vertically, filling in gaps to give an illusion of fullness. All you have to do is sit back and let Benefit beautify those brows!

What does the Brow Lamination service entail?

First, during Brow Mapping, we brush your brow hairs up to show you exactly what your Brow Lamination will look like, and then settle on your desired shape.

During the Brow Lamination service, we relax, reposition and condition brows, then lock brows into the full, lifted shape you chose during Brow Mapping.

Lastly, we have a short consultation on how to style your newly laminated brows.

How do I prepare for my Brow Lamination service?

Please come in with clean, dry, makeup-free brows if possible! It’s also important to consider the following:

You should NOT be currently using:

  • Retin A, Retinol, vitamin A
  • Roaccutane
  • Antibiotics
  • Benzoyl Peroxide (clinical grade)

You have NOT had one of these treatments in the last month:

  • Laser peel
  • Phenol peel
  • Microdermabrasion (professional grade)
  • Any other kind of peel

You have NOT done the following within the last 6 months:

  • Used Accutane
  • Had eye surgery
  • Had a brow tattoo
  • Microbladed your brows

If you’ve used any of these products or had any of these services pre-Brow Lamination, risks could include sensitivity or reactions to skin, and they may affect the outcome of the service. We suggest scheduling your service after taking the above into consideration.

How long is the Brow Lamination appointment?

The appointment lasts up to 40 minutes depending on your hair texture, so we can get those beautiful brows just right!

How long do Brow Lamination results last?

Brow Lamination results last up to 6 weeks!

What do I do for Brow Lamination aftercare?
For the first 24 hours:

DO NOT wet or rub your eyebrows.

After 24 hours:

DO use a hydrating oil on your brows daily for optimal shine & hydration.
DO set your brows each day with a clear brow gel, like 24-HR Brow Setter.
DO continue using your favorite brow products.
DO embrace your new full, lifted brow shape!

What is PinkPerks?

PinkPerks is our loyalty program offered exclusively at Benefit BrowBars in Sephora Canada, where each brow wax = 1 digital stamp that gets you closer to a reward! Receive a FREE upgrade (eligible services include a brow tint, eye mask or lip wax) during your 3rd brow wax. Receive a FREE brow wax during your 6th visit.

How do I join PinkPerks?

Just book online and come in for a brow wax service. Don’t forget to opt in for marketing emails and SMS messages to learn more about the program.

How do I check my PinkPerks status?

When booking, you’ll see how close you are to your next PinkPerks reward in your confirmation email and text. You can also ask your Brow Artist during your visit.

When can I redeem my PinkPerks reward?

You can redeem your FREE upgrade during your 3rd eligible visit and your FREE brow wax during your 6th eligible visit.